Refund & Cancellation Policy
1. Subscriptions
Subscription services (including Innova Vox AI agents) are month-to-month unless a written agreement says otherwise. You may cancel at any time with 30 days' written notice to solutioninnova1@gmail.com. Your service stays active until the end of the current paid period. Fees for a period that has already started are not refundable.
2. Setup fees and one-time projects
If a project is cancelled before work begins, any deposit is refunded in full. Once work has started, deposits are applied to the milestones completed, as described in your written proposal. Completed and delivered work is not refundable.
3. Physical products
NFC cards and printed materials are produced to order and cannot be returned once programmed or printed, except for manufacturing defects — defective items are replaced free within 30 days of delivery.
4. Failed payments
If a payment fails, we will notify you and give you a 7-day grace period before pausing any service. Paused services are restored as soon as the balance is settled.
5. Talk to us first
If something is wrong, contact us before disputing a charge — most issues are resolved within one business day. Refund requests: solutioninnova1@gmail.com · (845) 442-4330.