AI Service Disclosure
1. What our AI agents are
Innova Vox agents are artificial intelligence systems that answer phone calls and messages on behalf of our client businesses. They are software — not human employees of the business you are calling.
2. Identification
Our agents are configured with the name and role given by the client business. If a caller asks whether they are speaking with a person or an automated system, the agent answers honestly that it is a virtual assistant.
3. Recording and transcription
Calls handled by an agent may be recorded and transcribed so the business can review requests, confirm bookings and improve service, in accordance with applicable federal and state law. Recording practices are configured per business and jurisdiction.
4. Accuracy
Agents work from the information each business provides — services, prices and schedules. While we configure and test them carefully, automated conversations can occasionally contain errors. Businesses review their call reports, and important requests are always confirmed by a human before they are final.
5. Reaching a human
At any point, a caller can ask for a person. When a live transfer is not available, the agent takes a name and phone number and the business calls back — no request is left without a human follow-up path.
6. Your data
Information shared with an agent is used only to serve the business you contacted, as described in our Privacy Policy. It is never sold.