Privacy Policy
1. What we collect
From our clients: business contact information and billing details needed to provide our Services. Through our Services: when an AI agent answers a call for a client business, the call may be recorded and transcribed, and caller details the caller provides (such as name, phone number and appointment requests) are stored so the business can follow up.
2. How we use it
Data is used only to operate and improve the Services for the business it belongs to: answering calls, booking appointments, producing reports and providing support. We do not sell personal information to anyone, ever.
3. Separation between clients
Each client business's data is kept separate. A business can only access its own calls, customers and reports. Our agency-level reporting shows aggregate counts only — we do not expose one client's customer data to another client.
4. Sharing
We share data only with the service providers required to operate the platform (such as telephony, hosting and payment processors), under their own security and privacy terms, and when required by law.
5. Cookies
Our websites use basic cookies for functionality and anonymous analytics. You can disable cookies in your browser; core features will continue to work.
6. Retention and security
Call recordings and transcripts are retained while the client's subscription is active and for a reasonable period afterward for reporting and legal compliance, then deleted. We apply access controls and encryption in transit across the platform.
7. Your rights
Depending on your state of residence, you may have rights to access, correct or delete your personal information. Callers of a client business should contact that business first; clients may contact us at any time and we will respond within 30 days.
8. Contact
Privacy questions: solutioninnova1@gmail.com · (845) 442-4330 · Innova Business Solution, Dallas–Fort Worth, Texas.